Customer help

1. Pay with Credit/Debit Card

The available credit/debit card options are listed below.

This transaction is strongly secured and encrypted by Stripe.

Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

You also use Apple Pay if you are using Apple devices.

2. Pay with Paypal

When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

所要時間

プリントオンデマンドの会社ですので、是非お立ち寄りください。加工時間3～5営業日製品の種類や注文前の現在のボリュームに応じて出荷します。 それは私達のmicrofiberポリエステル 羊が私達をウールにあなたに合うすばらしい注文のプロダクトを作り出すために時間がかかります

休日や週末のご注文は、次の営業日で承っております。

在庫状況に応じて、異なる日付で複数のアイテムを注文する配送をすることができますのでご注意ください。

標準的な船積み

順序のための船積みの時間:

• 通常、アメリカへ荷物を届けるには5〜15営業日かかります。
• 他国のお客さまは、15～20営業日の発送をお願いいたします。

注文時にアカウントを作成し、また「マイアカウント」ページに直接作成できます。

To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.

注文が発送されるとすぐに、追跡番号で確認メールが届きます。

All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.

All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.

YES. No matter where you live, we ship our products all over the world.

If you have ordered multiple different items, they may be sent separately.

We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.

Track with USPS

Track with 17TRACK

Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.

通常、送信者があなたのパッケージを出荷した後、それはキャリアによって処理されます、そしてそれらは追跡情報をスキャンし、入れます。 これらのスキャンイベントとシステムの可用性を追跡する遅延があります。 通常、処理には5〜10日かかります。郵便サービスが出荷を処理する速度に応じて時間がかかるため、追跡情報はすぐにオンラインで表示されない場合がありますので、もう一度追跡してください。

• キャリアはパッケージをまだ受け入れていません。
• キャリアは、パッケージの追跡情報をスキャンし、入力していません。
• 追跡番号が間違っているか、無効です。
• アイテムは、もうしばらく前に投稿されました, 情報は利用できません.

We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.

Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.

Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

配達を試みたが、失敗しました、これはいくつかの理由によるかもしれません。 配送業者へご相談ください。 提供に失敗したパッケージについては、弊社では責任を負わないものとします。

• アドレスで拒否された項目
• 誤り/無効/不完全なアドレス
• 期限の期限 - 一部の国では、受信機は地元の郵便局に荷物を請求することをお勧めします。 未払いの場合は、荷物を倉庫に送り返します。
• アドレス: 配達時にアドレス帳は利用できません
• 税関ポリシー、規則、規制

荷物が届かない場合は、地元の郵便局に連絡して、商品をすぐに再配達または収集することをお勧めします。 一般的に、配送業者には回収期限があり、荷物を一度にピックアップするか、倉庫に返却される場合があります。

この場合、パッケージが返されたかどうかを待つ必要があります。

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. 

弊社では、全ての製品に利用する製造方法により、商品が破損・欠陥を証明しない限り、返品はお受けできません。

当社の方針は7日間続きます。 購入した日から7日が経つと、残念ながら返金や交換はできません。

返品の対象となるには、アイテムは未使用で、受け取った条件と同じ状態でなければなりません。 オリジナルパッケージにもなる。

If the product you received is wrong or defective, please contact us  as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. 

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.

You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.

If your order hasn’t been processed yet, we will help you to change the items you wish to replace.

Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order.  Cancellation of an order is not possible for orders that have already been shipped.

Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.